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Matthew Taylor, President, Home Tech Services, LLC
Home Tech Services is a Northwest Indiana-based smart home integrator.
Tell us about your company and the primary products or services you offer.
Home Tech Services is a Northwest Indiana-based smart home integrator. We handle three core areas for homeowners: security systems and monitored alarm, whole-home Wi-Fi and networking, and home entertainment — think dedicated media rooms, whole-house audio, and automated lighting and climate control tied into one system.
What sets us apart is that we don’t just sell equipment off a shelf. Every home is wired differently, every family uses their space differently, and we design the system around how you actually live — not around whatever bundle a big-box retailer is pushing that month.
How did you come to lead this organization, and what drew you to your industry?
I spent years doing low-voltage wiring and AV installation for contractors before I ever thought about starting my own company. What I kept seeing was homeowners getting talked into systems that didn’t fit their house — dead Wi-Fi zones, security panels nobody could figure out how to use, entertainment setups that looked great on paper and frustrated people in practice.
I started Home Tech Services because I wanted to build something local, where the person designing your system is the same person who answers the phone when something needs adjusting. That relationship — actually knowing the homes we work in — is something the national chains can’t replicate.
Where do you see the greatest growth opportunities in your market segment right now?
Three areas. First, whole-home networking. As more households run smart thermostats, cameras, streaming devices, and work-from-home setups on one network, a single router in the basement just doesn’t cut it anymore. Properly designed mesh networks are becoming a baseline expectation, not a luxury.
Second, integrated security. Homeowners don’t want a standalone alarm panel anymore — they want cameras, locks, and monitoring talking to each other and to their phone in one app.
Third, right here in Northwest Indiana, there’s real demand from people relocating from Chicago who are used to higher-end smart home standards and want that same experience in their new home.
What’s a common misconception homeowners have about your services that you’d like to address?
The biggest one is that a smart home system is something you buy once and it just works forever, like a toaster. It’s not. Wi-Fi standards change, security firmware needs updates, and the devices you add two years from now need to talk to the ones you installed today.
Homeowners who buy the cheapest possible equipment and skip professional design usually end up calling us later to fix dead zones or systems that stopped talking to each other. Good design up front — thinking about how the house will be used in five years, not just today — saves people money and headaches down the road.
Is there a recent project your company is particularly proud of?
We recently did a full retrofit for a family in a home that had zero smart infrastructure — original 1990s wiring, no coverage upstairs, an alarm system nobody used because it was too complicated. We redesigned the network from the ground up, added a full camera and access control system, and built out a media room with hidden in-wall audio.
What I’m proudest of isn’t the equipment — it’s that the homeowners actually use everything we installed. That’s the real measure of success in this business: not how impressive the system looks on install day, but whether it’s still making someone’s life easier a year later.
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